CSRA awarded $167 million IT support contract

The Defense Intelligence Agency (DIA) recently awarded the Enterprise Service Operations Center (ESOC) task order, with a value of nearly $167 million and for a period of up to four and half years if all options are excercised, to CSRA Inc.

The ESOC provides support for Department of Defense Intelligence Information Systems global customers, including self-help knowledge portals, remote service desk resolutions support and in-field customer engagement support.

Under the task order, which has a base period of one year, CSRA will manage ESOC, consolidating and standardizing the center’s remote and in-field customer support. Work on the contract will take place across the globe, including CSRA’s new Integrated Technology Center (ITC) in Bossier City, Louisiana, which is expected to open this fall.

"DIA's critically important mission to produce, analyze and disseminate military intelligence information means that they require a dependable IT support system and efficient service," CSRA Intelligence Group Executive Vice President Leigh Palmer said. "Leveraging more than 50 years of enterprise IT experience, and an outstanding team with significant know-how, we will serve as the first point of contact to resolve technical issues quickly and effectively and empower our customers to seek solutions via self-help knowledge portals."